Maintaining communication “alive” and “healthy” between parties and assisting both sides in reaching a mutually satisfactory resolution is a full time job!
In business there are different figures/roles to enhance, maintain and clarify communication between different groups or units of an organization, or individuals: specifically liaison persons and cultural mediators.
We have the experience and skills to support your business with both figures and expertise!
Liaison people bring strong speaking competence, experience and the ability to influence while cultivating, researching and maintaining relationships.
They will be asked to make quick decisions, implementing solutions and influencing change.
Being a liaison involves networking and linking people with resources. In the context of the liaison role, Resources could be other people, information, influence, or goods and equipment.
It is often necessary to liaise with the local authorities, regional associations or specific facilities.
Liaison interpreting for example is often provided in business contexts. Typical examples include import/export negotiations, discussions between members of a subsidiary company and its foreign owner.
Present International business exchanges show numerous meetings involving businesses that are the expression of different cultures and consequently have differing approaches to business-making, to the concepts of time and space, to interpersonal relations, etc.
Liaison interpreting does much more than simply translating what people say and share but covers the cultural gap anticipating or adding the necessary info to clarify the message and facilitate and stimulate the communication process.
Mediators assist the parties to negotiate a settlement. They help parties in a disagreement to hear one another, to minimize the misunderstandings generated from disagreement, to maximize any area of agreement, and to find a way of preventing the areas of disagreement from interfering with the process of compromising or coming to a mutually agreed outcome.
The mediator acts as a neutral facilitator and guides the parties through a compromising process.
Mediators facilitate negotiation and settlement between disputing parties or wherever there are “impasses”, by providing direction and encouragement, working collaboratively with the parties.